ThermoPro Services, based in Antwerp, had been doing HVAC work for 12 years. Founder Michel Lemaire used to rely on Outlook for scheduling, OneDrive for photos, and a desktop accounting tool that only worked on one PC.

“I had no real visibility on what my techs did on site,” Michel says. “And when a client called about an old job, I had to dig through email and hard drives.”

Now, every equipment unit has a QR code. When a tech arrives, they scan it, log temperature readings, attach photos, and submit a report.

Preventative maintenance is scheduled in advance. Invoices and quotes are handled on the spot — no more late-night paperwork.

“Baily became my back-office. Without it, I’d need two more staff.”

Key Results:

• 80% less time spent on admin

• Real-time overview of equipment and history

• Faster cash flow thanks to instant invoicing